Ratecloud Service Degraded Performance
Incident Report for Mortech
Issues causing higher latency and error rates have been remediated.

Operations considers this issue resolved.
Posted Sep 16, 2019 - 21:39 CDT
Operations has resolved the latency and error service degradation to Ratecloud. Latency is back to expectations.

We will continue to monitor services.
Posted Sep 16, 2019 - 21:08 CDT
Operations has identified latency increases outside operational tolerances. At this time error rates appear to not be impacted.

We will continue to monitor while our resolution is completed.
Posted Sep 16, 2019 - 20:35 CDT
Operations continues to monitor service. Error rates have been resolved and we continue to monitor performance of service latency. Components are considered operational.
Posted Sep 16, 2019 - 19:12 CDT
Operations continues to monitor the latency and performance issues. In the past 30 minutes operations notes improvements to overall latency and a decrease in error rates.
Posted Sep 16, 2019 - 18:31 CDT
Mortech Operations have identified an issue impacting service for Ratecloud Marketplace customers. We are seeing higher than normal latency and error rates.

Operations have identified the issue and working to resolve the service degradation.
Posted Sep 16, 2019 - 17:57 CDT
This incident affected: Online marketplace lending.