Investor Rate Postings Delayed

Incident Report for Mortech

Resolved

Rate collection issues for affected investors have been resolved.

Posted Jun 22, 2018 - 23:47 CDT

Monitoring

Rate collection processes have been addressed with investors and we continue to monitor rate collection. Rate delays may still occur.

Posted Jun 22, 2018 - 15:05 CDT

Identified

Due to Mortech office connectivity issues, rate processing and staff accessibility is causing delays in rate collection for two investors. We are actively working with these investors to collect rates. Please contact support if you feel your investor is also affected.

Posted Jun 22, 2018 - 11:50 CDT

Investigating

Mortech is currently experiencing delayed rate posting for some Mortech supported investors.

Our team is currently working to resolve this issue as quickly as possible.
We apologize for the inconvenience and will continue to send updates until the service is restored.

Posted Jun 22, 2018 - 11:12 CDT

This incident affected: Mortech API services.